Support mapped to the way you create

Where did the flow
stop?

Choose the part you were working on. We’ll take you straight to the most useful answer—without making you search through a maze.

LayoutsSourcesRecordingExportsProjectsPlansAccounts

Quick answers in workflow order

Keep creating.
Skip the guesswork.

Open only the answer you need. Each group follows the same order as making a reaction—from setup to a finished export.

01
Frame + source

Set up the reaction.

How do I start a reaction?+

Choose 9:16, PiP, Cutout, or 16:9, add the source video, position the frame, and tap to record your reaction.

Which layout should I choose?+

Use 9:16 for vertical Shorts and Reels, 16:9 for wide video, PiP when you want a movable camera window, and Cutout when you want the creator placed directly over the source.

Can I adjust the reaction frame?+

Yes. Adjust the framing, swap the source and camera positions, mirror the camera, or change the setup before recording.

02
Source + camera

Capture the take.

How do the recording controls work?+

The controls let you pause recording, pause the source, swap views, adjust framing, mirror the camera, or change focus during the take.

Why did the source or camera stop?+

Check that Reaction Creator has camera, microphone, and media permissions, close other apps using the camera, then reopen the source and try the take again.

Do I have to use Editor Mode?+

No. A good recording can go directly to export. Editor Mode is optional when you want to trim, add text, adjust audio, or use effects.

03
Finish + find

Export the reaction.

Why can an export take time?+

Longer clips, higher-resolution media, and more complex compositions can take additional processing time on the device. Keep the app open until the export finishes.

Where can I find a finished reaction?+

Open Export History to find completed exports. Saved or unfinished work remains available from Projects.

What are the export limits?+

Free includes 3 daily exports, Premium Monthly includes 15 daily exports, and Premium Annual includes unlimited exports. Compare plans.

04
Plan + privacy

Manage the account.

How do I manage or cancel a subscription?+

Use Google Play subscriptions from the same Google account used for the purchase to view, manage, or cancel a plan.

How do I delete my account?+

Use the account deletion option in the app, or follow the steps on the Account Deletion page if you cannot access it.

Where can I read the privacy information?+

The Privacy Policy explains how Reaction Creator handles app and account information.

Help us see what you saw

A useful report gets
to the fix faster.

If the quick answers do not solve it, send enough context for the team to understand the exact moment the workflow stopped.

  1. 01

    Name the step.

    Tell us whether you were framing, adding a source, recording, editing, exporting, or managing the account.

  2. 02

    Expected vs actual.

    Describe what you expected to happen and what happened instead.

  3. 03

    Add the device context.

    Include device model, Android version, app version, and the source format.

  4. 04

    Show the moment.

    Attach a screenshot or short screen recording when it is safe to share.

Direct support

Still stuck?
Send us the moment.

Email the Reaction Creator team with the details above. Questions, bugs, and useful feedback all reach the same team.

Email support Take the usability study
reactioncreatorteam@gmail.com